Troubleshooting

Why am I not receiving Invivo Workspace email notifications?

Trouble receiving Invivo Workspace notifications and accessing email links (Gmail) Symptoms: and/or Solution: This may be due to your Gmail...

Why can’t I “send file” within the Invivo Desktop Application via Invivo Workspace?

If you have not logged into your Invivo Workspace account since July 27, 2022, you will not be able to...

How do I know if my account has Admin access?

The easiest way to Identify if you have admin permissions is to look under your name in the top right...

When making a purchase on Invivo Workspace, I receive an “Invalid Merchant ID” error.

An “Invalid Merchant ID” error means that the issuing card’s bank has declined the transaction. If you are receiving this...